Listen to this week’s episode:

45. Enhancing Customer Service With Chatbots

Episode 45 Enhancing Customer Service With Chatbots

I know it sometimes feels like sleep is optional as a small business owner.  What if you could be available 24 hours a day?

You can! With the power of a messenger chatbot. This week on the Feed U Podcast I give you the scoop on how to stand out and excel in customer service when most of the rest of the planet is truly SUCKING at it.  Here are the top ways to stand out from your competitors in the arena of customer service.

You may be thinking, chatbots Alisa, that sounds complicated and overwhelming and impersonal. Let’s cover each of those hiccups one at a time.

It’s easier than you think! 

Setting up a messenger bot may seem overwhelming.  But there are some great tools and teachers in the market.  In this episode I tell you about both my favorite bot star, Kelly Noble Mirabella and my favorite tool ManyChat to get you started with Messenger marketing.  Spending a little time to either set up your own chatbot (highly recommend) or work with an expert can help you grow your email list, start beginning conversations and help you be available 24 hours a day even when you can’t be.  Last but not least, a Facebook Messenger bot can alert you when someone needs help on your Facebook page.

Use Facebook Messenger Marketing to remind people. 

Facebook messenger messages are opened over 90% of the time.  Personally I think it’s because the red dot reminder is ANNOYING.  But, regardless – it works.  With the news feed being oversaturated and your audience likely not aware of you or your posts, messenger is a great way to communicate and remind.  For example, if you are hosting a Facebook live or giving a webinar, you can set up reminders for your enrollees and audience to let them know when you are going live, again right before you go live, and lastly you can remind them of a replay.

Get more traction on your Facebook page or in your Facebook group.

If you haven’t taken note of the drop of Facebook engagement yet (read algorith) then let me fill you in.  Facebook wants to bring back people’s trust and ensure privacy.  To do that, they have adjusted their algorithm (again) to show you as a user more of what you want to see.  They judge this interest by how you engage with people (like, share, comment).  If your Facebook Business Page or Facebook Group are not seeing engagement, you are not being seen (unless you are running ads – another episode).  Using a messenger bot you can increase your engagement and increase how much traction you are getting.

Targeted ads. 

If you are running Facebook ads for your business, you can use your messenger bot to target your subscribers (chatbot subscribers) to decrease how much money you spend on ads and also increase how many people purchase from you.  Because they are HOT HOT HOT leads.  I don’t want to go too much down a rabbit hole – but this is HUGE because you have already started a conversation with these folks, you know they are interested, the next step is to target them and introduce them to working with you.  Messenger makes this easier and less expensive.

Last but not least, here are some ways you can use chatbots for your business:

  • To welcome visitors
  • To increase your email opt-in with comments and build your email list
  • To deliver quizzes (read learn more about your ideal client)
  • Ask questions and fun ways to answer, i.e. via gif
  • Ask complete this statement question
  • Distribute Surveys and Polls
  • Get opinions on industry topics
  • Increase engagement on popular content you’ve created
  • Boost popular posts that have opt-ins to again, grow you email list

Have I given you enough reason to check out messenger bots for your business?

Let me know how you are going to impelement chatbots in the future over on Instagram via Direct Message.

Resources Mentioned:

Episode With Kelly Noble Mirabella


Listen to the entire episode here:

Download Episode Transcript

Love this episode?  We would love a Review! Don’t forget to subscribe so you don’t miss any episodes!

sales funnel roadmap

82% of Small Businesses Fail Without A Great Sales Funnel!


Yours doesn't have to.

The Sales Funnel Guide is your roadmap to creating a customer journey that attracts more leads, builds long-term relationships, and increases sales.



You have Successfully Subscribed!

5 Days to an Irresistible Free Download

September 21st-25th

 Is your free download forever on your to-do list? What if you could get it done in 5 Days and check it OFF of your to-do list? You can! The bonus, you will avoid email list envy because you will FINALLY be growing your list!


You have Successfully Subscribed!

Register for the Live Training

Grow Your Email List. Grow Your Business.

Wednesday, June 22nd,9am PT/12pm ET




You have Successfully Subscribed!

5 Days to FINALLY Create Your Opt-in

August 1st-August 31st

 Let's face it, you need an opt-in. EVERYONE needs an opt-in if they are in business today. But if yours is forever on your to-do list, I've got a solution for you. Let's FINALLY get it done in 5 Days and you can forever more check it OFF of your to-do list. Added bonus it will finally start earning it's worth by growing your email list.

Including a LIVE Training on Friday August 9th at  12pm ET

You have Successfully Subscribed!

Sign Up To Be Notified

When the Simple Marketing System Program Opens

Winter 2020




You have Successfully Subscribed!

Own your audience optin image

Register for the LIVE Training



Thursday, December 2nd

9 am PT/1 pm ET 


You have Successfully Subscribed!

Enter your name and email address and click the button below to get immediate access to the 11 Marketing Strategy Mistakes To Avoid



You have Successfully Subscribed!

Small Business Marketing Doesn't Have to Be Complicated


5 Simple Steps Will Help You Create A Strong Business Foundation

p>Grab this free checklist to ensure you aren't missing a beat when it comes to setting up your small business online. 



You have Successfully Subscribed!

Reignite Your Mojo and Plan Your 2022 Success


Your guide to reigniting your mojo and planning the best 2022 ever!


You have Successfully Subscribed!

email challenge waitlist

Take back your time and increase your sales and sanity!


Join the 5-day email challenge and create a welcome series that will knock your new subscriber's socks off!

Coming January 2022. 

Join the waitlist now!


You have Successfully Subscribed!

350 Words To Help You Steer Clear of the SPAM Folder

Download this 350-word checklist and avoid these words when writing your emails or headlines so you can avoid the SPAM folder and get more of your emails read and clicked on.


You have Successfully Subscribed!

Start writing emails that work to build trust and sell more services!

Download the FREE Welcome Emails That Work Guide now!


You have Successfully Subscribed!

Write an email welcome series that builds trust and sells more services

(the easy way)!

Download the FREE Welcome Emails That Work Guide now!


You have Successfully Subscribed!

Get on the list & be the first to know when

the Email Breakthrough Academy Opens.

You have Successfully Subscribed!

Pin It on Pinterest

Find this helpful?

Please share it with a friend.